Office Administrator Supervisor

Our client in Stansted is currently recruiting for an Office Administrator Supervisor to join their team on a 1 year fixed term contract.

Reporting directly to the CEO, the role will be responsible for the daily operational and administrative duties, to ensure a safe, efficient, and enjoyable customer experience to all. Assisting in the lounge when operationally required, the role is offered on a fixed term basis.

The hours of work are primarily Mon- Fri 0830 – 1700 but there has to be some flexibility due to the nature of the business which could include early mornings, late evenings and weekends if required

You must drive to get to the location of the office

Main Duties: 

• Keep staff fully informed of changes in working practices and Operational procedures.
• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy
• Creating of and implementation of new procedures as and when required
• Adopting a flexible approach to working hours providing assist in the lounge when required
• Ensure that the presentation and cleanliness of the FBO areas, offices, building, and equipment is maintained and anything which needs attention is reported.
• Providing monthly data to the CEO
• Providing Administrative assistance to the CEO
• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.
• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times.
• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.
• Monitoring the GSE maintenance records and booking all applicable services.
• Report any issues with Security equipment and ensure rectification.
• Ensure all Health and Safety matters are dealt with, updated and new ones produced including but not limited to Fire Safety, Risk Assessments and Accident
• Reports in line with Company procedure.
• Managing CSR and Ops hours and sourcing overtime if required

Experience & Qualifications

• 1 year or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
• Previous Supervisory experience within an Office Administration role
• Self-driven and results orientated with a clear focus on safety and quality
• Ability to negotiate and reach compromise, proactive and problem-solving   ability
• Excellent communication skills – face to face, telephone – and written communication skills
• Enthusiastic individual and passionate about aviation
• Flexible and able to manage varying demands and workloads
• High level of presentation, interpersonal skills, discretion and trustworthiness
• Fluent in English
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
• Understanding of luxury industry, paying attention to detail and providing a VVIP service
• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirement to hold a valid airside security pass and airside