Calling all Customer Service executives who are looking for the next step in their career. Our client in Chelmsford is looking for a Customer Care Advisor to join there ever evolving company.

The Role

As a Customer Care Advisor, you’ll be a key point of contact for customers, ensuring their queries are handled with care, professionalism, and efficiency. Your primary focus will be on resolving customer aftercare cases and enhancing the overall customer journey. You’ll also assist the aftersales team, ensuring that every visitor receives a warm welcome and a seamless experience.

Key Responsibilities

• Act as the primary point of contact for customer care, addressing queries, concerns, and aftersales issues with empathy and efficiency.
• Ensure timely and clear communication across all channels (phone, email, and in-person).
• Resolve customer challenges, promoting positive outcomes and fostering customer satisfaction.
• Support the
• aftersales area by welcoming visitors, managing enquiries, and maintaining a professional, organised environment.
• Collaborate with internal teams to address and resolve customer concerns, preventing escalation of complaints.
• Implement and utilise tools such as ticketing systems to track, manage, and resolve customer cases.
• Assist in developing customer service processes, standards, and tools to enhance the customer journey.
• Promote positive customer reviews by ensuring swift, effective resolutions and encouraging feedback.
• Monitor and report on customer service metrics, providing actionable insights for continuous improvement.
• Proactively contribute to a supportive and collaborative team environment.
• What We’re Looking For
• We’re seeking a confident, customer-focused professional who excels in resolving challenges and creating positive customer experiences.

Skills & Experience:

• Proven experience in customer service, customer relations, or a similar role.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Familiarity with customer support tools (e.g., ticketing systems, CRM platforms) is advantageous.

Hours of work: Full-time, 5 days per week 09:00 – 18:00 (including 1 in 3 weekends 08:00 – 13:00pm)