Do you have Fright or Shipping knowledge and are a confident Customer Service representative/Administrator, if YES then we want to hear from you.

Our client in Dunmow is one of the leading Shipping and transport companies within the local area and they are looking for a Customer Service Administrator to join their team.

As the Customer Service Administrator, you will be required to be the first point of contact for all incoming calls from existing and new clients.

Main Duties: 

• First point of contact for incoming calls
• Updating job specific information onto system
• Chasing the client for any outstanding information required
• Communicating with client as soon as the sales team passes through the job booking
• Updating the client on progress of their respective booking
• Updating the client with respect to late advices or changes to the client job
• Liaising with the client by telephone and email with respect to any additional charges / cancellation
• Managing the generic emails and action as required
• Closely working with the Operations team as required
• Filing client and associated paperwork
• Client specific administration as required.
• Operational administration / PCN’s / on time / operational dashboard and associated work

All training will be given, but if you do have shipping/transport experience this will be an advantage.

The ideal candidate will have excellent attention to detail and a background in an office based customer service administration position. 

If this sounds like the role for you, please apply today!!