Are you an IT Specialist looking for your next career move? Then look no further!

Our client in Chelmsford is looking for an IT Support Specialist (1st/2nd Line) to join their team.

Role Overview:

As the IT Support Specialist (1st/2nd Line), you’ll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it’s your chance to shape the future of the IT operations, working in an environment where your expertise will be valued and your ideas implemented.

Key Responsibilities:

• Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
• Perform regular hardware and network checks to ensure optimal performance and security across all systems.
• Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
• Troubleshoot and resolve IT issues efficiently to minimise downtime.
• Secure and maintain local networks, ensuring compliance with data privacy regulations.
• Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
• Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.

Person Specification:

• 5+ years of experience in IT support, development, or a similar technical role.
• Proven problem-solving skills with a proactive approach to managing and improving IT systems.
• Strong communication skills, with the ability to explain technical concepts to non-technical staff.
• Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
• Knowledge of network management, virtualisation, and intranet systems.